<?xml version="1.0" encoding="UTF-8"?><item href="/directory/karen-zapp.html" dsn="faculty"><firstname>Karen</firstname><lastname>Zapp</lastname><pronouns/><title>Director of BC3 @ Armstrong, Student Services Specialist</title><division>Student Affairs &amp; Enrollment Management</division><department>BC3 @ Armstrong</department><email>karen.zapp@bc3.edu</email><phone>Ext. 9467</phone><location>BC3 @ Armstrong</location><booking>https://outlook.office.com/bookwithme/user/a5089f0b7cd8462fb89a1daeac326a06@bc3.edu?anonymous&amp;ismsaljsauthenabled&amp;ep=pcard</booking><office/><image><img src="/_resources/images/directory/karen-zapp.jpg" alt="Karen Zapp"/></image></item>