<?xml version="1.0" encoding="UTF-8"?><item href="/directory/tammy-fend.html" dsn="faculty"><firstname>Tammy</firstname><lastname>Fend</lastname><pronouns/><title>Customer Service Specialist</title><division>Administration &amp; Finance</division><department>Bookstore</department><email>tammy.fend@bc3.edu</email><phone>Ext. 8406</phone><location>BC3 Main Campus</location><booking/><office>Student Success Center</office><image><img src="" alt=""/></image></item>