The following information is aimed at assisting BC3 faculty in the transition to remote instruction.
For the purpose of continuing instruction while BC3 physical facilities are inaccessible, BC3 defines "remote instruction" as:
The delivery of instruction and instructional content from a distance while maintaining regular and substantive communication with students. Faculty may utilize College-supported technologies such as email, Blackboard, GoToMeeting, Respondus, NBC Learn, publisher supplemental websites, or other third-party technologies deemed appropriate for the instructional strategy the faculty member has chosen to implement. Remote instruction does not mean that the faculty member must develop and facilitate a fully-online course.
How you deliver your instruction remotely is ultimately up to you. We highly recommend using Blackboard as your primary platform. All faculty and students have easy access to Blackboard through the MyBC3 Portal. A course shell is already in place for every course currently on the BC3 Spring semester schedule, and students enrolled in your course(s) have access to your Blackboard shell(s).
Faculty may also utilize other College-supported technologies such as email, GoToMeeting, Respondus, NBC Learn, publisher supplemental websites, or other third-party technologies as they deem appropriate.
To maintain confidentiality (FERPA), student grades or graded work cannot be emailed. Blackboard is the only source to be used for posting student grades.
The Division of Educational Technology is providing web-based training and support to help guide you in transitioning your face-to-face instruction to remote instruction using technology.
You will find an abundance of relevant articles, help documentation, tutorials, and recorded training sessions in the INSTRUCTOR RESOURCES course in Blackboard.
To access the INSTRUCTOR RESOURCES course:
- Log in to the BC3 Portal
- Click on "Blackboard"
- Click on "Instructor Resources" in the "My Courses" area
NOTE: This course is and will be updated frequently with new information and training resources.
The Division of Educational Technology also offers self-paced, BC3-facilitated courses. To enroll in any of the following courses, please contact Gloria Sabatelli, Coordinator of Educational Technology:
- Basic Blackboard
- Blackboard Basics (for Online Instructors)
- Blackboard GradeCenter
- Universal Design for Learning
FREQUENTLY ASKED QUESTIONS (TECHNOLOGY-RELATED)
FAQs and other helpful information can be found on the BC3 Technology Help Desk website.
REQUEST FOR TRAINING
If you would like to request training for yourself or your staff on specific BC3 technologies, please complete the Faculty Request for Training FastForm on the BC3 Technology Help Desk webpage.
The IT Department has made it possible for faculty, staff and students to access the BC3 network Windows 10 and CAD desktops remotely via Citrix. This will allow you to access your network files, specialized applications or instructor folders. Staff and faculty can also remote directly to their office computer (only if absolutely necessary) to retrieve files stored locally on their office computer.
Connections via Citrix should be limited only to those who must have network access and/or the files on their office computers. Anything that can be accomplished through a regular Internet connection and web-browser, such as Office 365, email, the MyBC3 Portal, Blackboard, GoToMeeting, Cengage, Pearson, TestOut, etc. should be done on your personal devices without signing into the Citrix network.
Instructions for employees wishing to use Citrix to connect to the BC3 network can be found in the BC3 Portal, under the Remote Access section.
For the best experience, it is recommended that you download and install the Citrix Receiver on your personal device. Once the Citrix Receiver is installed, all subsequent logins can be done quickly and easily by launching the Receiver, signing in, and then launching the preferred virtual desktop.
The following services will be provided by the Library during the remote instruction period:
- All library databases, indexes, ebooks, etc. are available online through the Library website.
- Reference questions can be addressed through the "Chat" or "Ask a Librarian" features of the website.
- Library orientation sessions can be scheduled through the Reference and Instruction Librarian (Jean Shumway).
- EBSCOHost/ILL articles can be requested through the EBSCOHost databases.
- Print resources will not be available during the remote instruction period.
- Books currently in circulation:
Students, faculty and staff will be asked to return books when the remote instruction period concludes. No overdue fines will be collected for these books
The Technology Help Desk will be operating remotely Monday through Thursday (8:30am-8pm) and Friday (8:30am - 3:30pm) during the remote instruction period. For assistance:
- Review the BC3 Technology Help Desk FAQ's website
- Submit a FastForm
- Call the BC3 Technology Hotline:
NOTE: An increase in call volume may require you to leave a voicemail. Voicemails will be checked periodically throughout the day during operating hours. FastForm is preferred and will elicit the quickest response.
WHERE CAN I FIND BEST PRACTICES AND OTHER RESOURCES RELATED TO ONLINE LEARNING AND REMOTE INSTRUCTION?
The Division of Educational Technology is connected to a variety of higher education resources and will continue to update the INSTRUCTOR RESOURCES course in Blackboard with training, help documents, best practices, and links to other remote instruction resources. We are very grateful that many faculty, institutions, organizations, technology vendors, and publishers across the globe are openly sharing ideas, resources, and best practices.
INFORMATION REGARDING STUDENTS
By March 20, 2020, please notify your students of your plan for how your course will run remotely, and your expectations of students for the duration of the remote instruction period.
In most cases, email will be the primary source of communication between students and faculty. You may want to consider using the email feature within Blackboard for quick and easy communication to all students at once.
Please remember, you MUST USE YOUR BC3 EMAIL ACCOUNT or the email feature within Blackboard that is connected to your BC3 email account. Students MUST USE THEIR BC3 EMAIL ACCOUNT for email correspondence with faculty and College staff.
Students are expected to have a lot of questions. Please be available for communication with students during your regularly scheduled class time and office hours (full-time faculty). Please respond to student inquiries promptly.
It depends on how you choose to deliver your instruction remotely. In most cases, students will be able to access digital content with any device that has Internet access. This includes a standard PC (Windows or Mac), a laptop (Windows or Mac), a tablet device, or a smartphone.
If available for your device, Google Chrome is the recommended browser for accessing BC3 technologies.
Internet is essential. If a student does not have Internet access at home, they may be able to use their smartphone as a hotspot. Students have been directed to check with their cellular provider for more information and instructions. If this is not an option, students are to contact their instructor immediately to notify them and to discuss other options. You as the instructor should bring a student's inability to complete your course requirements due to the lack of technology or Internet to the attention of your Academic Dean.
Students have received guidance to review the Student TIPS webpage for more information on the College's transition to remote instruction.
Short video tutorials and quick-start instructions have been made available to all students in the STUDENT RESOURCES course in Blackboard.
FREQUENTLY ASKED QUESTIONS
FAQs and other helpful information can be found on the BC3 Technology Help Desk website.
You are free to utilize Blackboard, the Respondus LockDown Browser with or without Monitor, or other secure testing applications to deliver tests or quizzes remotely.
- The Respondus LockDown Browser may not be accessible from mobile devices. Students will need to have a backup device available for any exams/quizzes that require the use of the LockDown Browser/Monitor.
- If Respondus LockDown Browser with Monitor is required, students must have a webcam and microphone on their computer. Students have been instructed to notify their instructor if they do not have access to both of these devices prior to the date of your assessment.
The Student Affairs and Enrollment Management staff will continue to be accessible via phone or email during this time. Staff in each of the Student Success Center Offices and at each of the Off Campus Locations are working diligently to develop plans to assist throughout this remote instruction period.
Services available via the BC3 Portal will remain during the remote instruction period.
Websites and email addresses for key offices are listed below:
Academic Advising, Career and Transfer Resources
Records and Registration
Access and Disability Resources
- To request tutoring services, students should complete the Tutoring Application online
- Tutors will conduct tutoring sessions via GoToMeeting.