Tech Support | Fast Forms

Need Support?

The fastest way to get technology help is to submit a Fast Form. Choose the form that best matches your issue and fill out all fields. A BC3 support specialist will respond within 24 hours during regular Help Desk hours.

Note: Requests submitted on weekends or holidays will be answered the next BC3 business day (or sooner when possible).

Credit Students

If you’re a credit student at BC3:

  1. Go to myBC3 and log in. 
  2. Click on the Technology Help Desk card.
  3. Select New Ticket and complete the required fields.
  4. Click Submit.

Not seeing your issue? Visit the Third Party Applications and Support page page for help with Connect, MyLab, Cengage, SAM, and more.

Faculty

If you’re an instructor at BC3:

  1. Go to myBC3 and log in. 
  2. Click on the IT Support card.
  3. Select BC3 Support (on the Quick Links menu)
  4. Select New Ticket and complete the required fields.
  5. Click Submit.

Unable to log in to myBC3?

If you're a student in a noncredit program (workforce training, Lifelong Learning, Adult Literacy) or need help with something else, use one of these forms. 

Support Topic Fast Form Link
Noncredit Students (PRAXIS, Work Force Development, etc.) Complete Form
Other Issues (MFA, password resets, etc.) Complete Form (Please use this form only if you are unable to log in to myBC3.)

Note: Before filling out a Fast Form, check the FAQs to see if your question is already answered.