Technology Help Desk
The BC3 Technology Help Desk is the support center for Students, Faculty and Staff for all questions and/or problems with BC3 authorized educational technology products and software, BC3 campus computers and/or phone related issues, and more.
Need help with accessing the myBC3 Portal for the first time?
Follow these instructions: First-Time Setup: myBC3 Portal and Multifactor Authentication
HELP DESK HOURS OF SERVICE - FALL SEMESTER 2024
- Monday through Friday:
8:30 a.m. - 3:30 p.m.-
Walk-in: Heaton Family Learning Commons, Main Campus
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Phone: 888-826-2829 ext. 8441
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FastForm: https://www.bc3.edu/services/technology/support-ticket/index.html
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- Evenings and Weekends:
FastForm only; Next business day response guaranteed.
Phone: 724.287.8711 Ext. 8441
Toll-Free: 1.888.826.2829 Ext. 8441
Please listen carefully to the menu options, as your call will be directed to the appropriate personnel based on your number selection. After-hours voice mails will be responded to the next BC3 business day (no sooner).
First, click on the Frequently Asked Questions to the left side menu to see if your answer is there.
Click on Submit a Fast Form on the left side menu
- Choose the correct Fast Form
- Fill in all of the fields and submit
- Not listed in the Fast Form Menu? Please find the contact information on the Third Party Applications Support page.
* Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible).
Walk-in service is available in the Heaton Family Learning Commons (Upper Level),
Monday through Friday, see Hours of Service above.
