Technology Help Desk

The BC3 Technology Help Desk is the support center for Students, Faculty and Staff for all questions and/or problems with BC3 authorized educational technology products and software, BC3 campus computers and/or phone related issues, and more.

Helpful Tips written on a sicky note
  • When using Respondus Lockdown Browser for exams or quizzes in Blackboard or Canvas, you must ALWAYS use your 8 digit birth date as your password.
  • If you have a smart phone, you may access your MyBC3 e-mail from it. Click this link for the directions to set it up.

Hours of Service

Monday – Friday   8:30 a.m. – 3:30 p.m.

Exceptions: Closed on days that BC3 Campuses are closed or during campus delays.
Evenings and Weekends: Fast Form only*

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Phone:       724.287.8711 Ext. 8441

Toll-Free: 1.888.826.2829 Ext. 8441

Monday - Friday 8:30am - 3:30pm

Please listen carefully to the menu options, as your call will be directed to the appropriate personnel based on your number selection.  After-hours voice mails will be responded to the next BC3 business day (no sooner).

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First, click on the Frequently Asked Question to the left to see if your answer is there.
Click on Submit a Support Ticket to the left

  • Choose the correct Fast Form 
  • Fill in all of the fields and submit
  • Not listed in the Fast Form Menu? Please find the contact information on the Third Party Applications Support page.

* Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible). After hours Voice-mails will be responded to the next BC3 business day (no sooner).

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Technology Help Desk
Heaton Family Learning Commons
Upper Level, Main Campus