Technology Help Desk

 
TECHNOLOGY HELP DESK

The BC3 Technology Help Desk is the support center for Students, Faculty and Staff for all questions and/or problems with BC3 authorized educational technology products and software, BC3 campus computers and/or phone related issues, and more.

 Hours of Service

SUMMER 2021

Monday - Friday: 
8:30AM – 3:30PM

Walk-Up Service, Phone (724-287-8711 ext. 8013) and Fast Form support

Saturday:
9:00AM - 12:00PM

Phone  (724-287-8711 ext. 8013) and Fast Form support only

After Hours and Weekends

 

Fast Form Only

The Technology Help Desk is closed on College-designated holidays.

 

 
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Phone:       724.287.8711 Ext. 8441

Toll-Free: 1.888.826.2829 Ext. 8441

Please listen carefully to the menu options, as your call will be directed to the appropriate personnel based on your number selection.  After-hours voice mails will be responded to the next BC3 business day (no sooner).

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First, click on the Frequently Asked Questions to the left side menu to see if your answer is there.  


Click on Submit a Fast Form on the left side menu

  • Choose the correct Fast Form 
  • Fill in all of the fields and submit
  • Not listed in the Fast Form Menu? Please find the contact information on the Third Party Applications Support page.

* Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible).

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Walk-in service is available in the Heaton Family Learning Commons (Upper Level), Monday through Friday, 8:30am to 3:30pm.