Technology Help Desk

 

TECHNOLOGY HELP DESK

The BC3 Technology Help Desk is the support center for Students, Faculty and Staff for all questions and/or problems with BC3 authorized educational technology products and software, BC3 campus computers and/or phone related issues, and more.

 Hours of Service

NOTICE:   MONDAY, MARCH 4, 2024
Due to unforseen circumstances, the Technology Help Desk will unavailable for phone and walk-in service today, March 4, 2024.  If you need technical assistance, please submit a FastForm.  You will receive a response within 24-hours.

Thank you!

SPRING SEMESTER 2024

Begins January 16, 2024

 
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Phone:       724.287.8711 Ext. 8441

Toll-Free: 1.888.826.2829 Ext. 8441

Please listen carefully to the menu options, as your call will be directed to the appropriate personnel based on your number selection.  After-hours voice mails will be responded to the next BC3 business day (no sooner).

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First, click on the Frequently Asked Questions to the left side menu to see if your answer is there.  


Click on Submit a Fast Form on the left side menu

  • Choose the correct Fast Form 
  • Fill in all of the fields and submit
  • Not listed in the Fast Form Menu? Please find the contact information on the Third Party Applications Support page.

* Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible).

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Walk-in service is available in the Heaton Family Learning Commons (Upper Level), Monday through Friday, see Hours of Service above.  


Forgot Your Student ID Number?  

You can now find this information in the Application Portal.

Desktop computer - floating menu on the top of the page

Mobile device - menu located on the side of the page

You will be able to find:

  • Student ID
  • Username
  • Email address
  • Temporary Password

The Family Educational Rights and Privacy Act ("FERPA" ‐ 20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal law that protects the privacy of student education records. The law applies to students who are at least eighteen years old or who attend or attended a post‐secondary institution, even if they have not reached the age of eighteen.  

It is the policy of Butler County Community College ("the College") to comply with all provisions of FERPA.   View the definitive set of regulations and other helpful information on the U.S. Department of Education website. 

To complete and submit a  FERPA Release form, you can now find it under by clicking the link Request Documents OR log into the MyBC3 Portal --> Student  Planning --> Start Student Planning --> User Options (left nav panel) --> Requested Documents.