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Technology Help Desk

The BC3 Technology Help Desk is the support center for Students, Faculty and Staff for all questions and/or problems with BC3 authorized educational technology products and software, BC3 campus computers and/or phone related issues, and more.

Need help with accessing the myBC3 Portal for the first time?

Follow these instructions:  First-Time Setup:  myBC3 Portal and Multifactor Authentication

 

BC3 TECHNOLOGY HELP DESK
HOURS OF OPERATION
2024-2025 WINTER SESSION

December 9 - 20, 2024

AND

January 2 - 17, 2024

Monday – Friday: 
8:30am-3:30pm

 

·         Walk-in
(Heaton Family Learning Commons)

·         Phone
(888.826.2829 Ext. 8441)

·         FastForm

Evenings and Weekends
FastForm only; Next business day response guaranteed.

HOLIDAY HOURS

December 23 & 24, 2024
Christmas Eve

FastForm only; 12- to 24-hour response time to be expected.

December 25, 2024
Christmas Day

CLOSED

December 26 - 31, 2024

FastForm only; 12- to 24-hour response time to be expected.

January 1, 2025
New Year’s Day

CLOSED

January 20, 2025
Martin Luther King Day

CLOSED

 

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Phone:       724.287.8711 Ext. 8441

Toll-Free: 1.888.826.2829 Ext. 8441

Please listen carefully to the menu options, as your call will be directed to the appropriate personnel based on your number selection.  After-hours voice mails will be responded to the next BC3 business day (no sooner).

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First, click on the Frequently Asked Questions to the left side menu to see if your answer is there.  


Click on Submit a Fast Form on the left side menu

  • Choose the correct Fast Form 
  • Fill in all of the fields and submit
  • Not listed in the Fast Form Menu? Please find the contact information on the Third Party Applications Support page.

* Fast Form or e-mail requests submitted during weekends and holiday/academic breaks will be responded to the next BC3 business day (sooner when possible).

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Walk-in service is available in the Heaton Family Learning Commons (Upper Level), Monday through Friday, see Hours of Service above.  

 

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Questions? Contact:

BC3 Technology Help Desk

(724) 287.8711 ext. 8441

Monday - Friday
8:30 a.m. - 3:30 p.m.

Submit a FastForm online.

BC3 Main Campus
Heaton Family Learning Commons,
Upper Level107 College Drive
Butler, PA 16002

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